“Professor Stralser has been teaching MBA principles for years in top-tier business
schools. His MBA In A Day
®
treatment of these same principles is your ‘gradua-
tion’ into the world of business!”
—R. Glenn Williamson, Partner, Nest Ventures LLC,
providers of early stage financing and equity
“You could read this book in a day, but the nonbusiness professional can go back
and refer to it every day!”
—Barry Moltz, Author, You Need to Be a Little Crazy:
The Truth about Starting and Growing Your Business
“Easy to read, highly practical, and comprehensive in nature. I highly recommend
this book to both experienced and new business owners alike.”
—Scott Gabehart, MIM, CBA, Business Valuation Consultant
“Professor Stralser has the ability to impart entrepreneurial attitudes and processes.
His teachings give one a solid guide to incorporating business techniques into pro-
fessional practice. For those who have no business experience, he explains things
in understandable terms and for those who understand business, he reinforces
what they have been doing all along.”
—Martin Blume, DO, MBA, Parkway Medical, PLC
“Dr. Stralser has provided physicians with a focused, structured, and comprehen-
sive resource for the business side of their practices—an area they have typically
managed by trial and error. His book is a valuable tool to help them maintain and
grow their bottom line.”
—Rick Nevins, MD, FAAFP, President,
Nevins & Associates Consulting
“Having recently benefited by being a ‘student’ in an MBA In A Day
®
seminar, I am
looking forward to being able to offer this book to our 2,000+ physician members.
MBA In A Day
®
will provide our physician members with a quick reference to deal
with the practical, business side of medicine they have not yet experienced.”
—Beverly Hurt, Executive Vice President,
Indianapolis Medical Society
“This book is an absolute must-read for anyone who finds that knowledge of busi-
ness principles and concepts would be helpful, available here in a concise, clear
manner that immediately elevates your expertise in this area.”
—Gerald Jacobs, Attorney
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“This book is a must for any type of entrepreneur who has become successful to a
certain point using ‘street skills’ and deep knowledge of an industry combined with a
unique idea. The MBA fundamentals made real by Professor Stralser in his new book
will provide a handy tool kit that will enlighten and empower the reader to take his
or her organization successfully beyond the start-up phase into sustainable growth.”
—Stephen Lindstrom, Co-founder, Behcon, Inc.,
medical practice owners and managers; Adjunct Instructor,
McGuire Entrepreneurship Program, University of Arizona
“MBA In A Day
®
contains insightful and applicable information to anyone inter-
ested in running a business, or already doing so. As the president of a young,
growing company, I found that the fundamental concepts addressed in the book
not only complemented my practical experience, but also provided a helpful, sup-
plementary education in important business principles.”
—Alison Chozen, Entrepreneur and President,
Sterling Truffle Bar; Co-founder, Mosaic Event Management
“As an advanced-practice nurse, I highly recommend Dr. Stralser’s book as an es-
sential road map on how to navigate today’s complex health-care terrain. As more
nurses are looking beyond hospitals and exploring entrepreneurship, they will
find the fundamentals of business explained here. A must-read.”
—Carol E. Heiser, RN, MA, ND (Clinical Nursing Doctorate),
Clinical Education Specialist, Immersion Medical, Inc.
“MBA In A Day
®
has proven to be as essential in my daily practice as my stethoscope. I
wish I had had Professor Stralser’s book when I started my medical practice.”
—Robert S. Knight, MD, FAAFP, Medical Director,
Plumtree Family Health Center, LLC
“Professor Stralser’s book is an easy-to-understand guide about business for busy
professionals whose intense professional training missed important topics like
marketing, accounting, finance, and management.”
—Quinn Williams, Chair, Emerging Business and Venture
Capital Group, Greenberg Traurig, LLP
“In advising clients, I often get the sense that they do not have a good grasp of
how to manage their businesses or employees. Professor Stralser’s book is a
straightforward and invaluable primer that will assist readers in the development
and management of their businesses.”
—Charles S. Mishkind, Miller, Canfield,
Paddock and Stone, PLC
TLFeBOOK
“Dr. Stralser’s book, MBA In A Day
®
, provides a practical guide to understanding
basic business concepts. This valuable resource offers hands-on training for the
development of the skills needed to manage a small business or practice, such as
marketing and promotion, financial management, leadership skills, and informa-
tion technology, to name a few. A surefire way to build your business!”
—Christine Mauro, Vice President,
EURO RSCG Advertising & Public Relations
“We spend years and years to train in our profession, yet often miss important
concepts we need to succeed. Professor Stralser’s MBA In A Day
®
is a must for any
professional, entrepreneur, or business owner who wants to succeed in an in-
creasingly complex world!”
—Steven F. Isenberg, MD
“What was once taught only in MBA courses is now found in Dr. Stralser’s book,
which gives small business owners and entrepreneurs the tools and strategies to
take their businesses to the next level.”
—Kristin A. Donaldson, Vice President of Small Business,
Greater Phoenix Chamber of Commerce
“Professor Stralser has been teaching MBA principles for years in top-tier business
schools. His MBA In A Day
®
is practical and succinct, yet broad in scope and well
referenced—highly recommended.”
—John Hensing, MD, Senior Vice President,
Care Management and Quality, Banner Health
“Though I have developed significant, valuable expertise in the counseling profes-
sion after 20 years as the executive director of a nonprofit treatment center, the
greatest challenge I have faced is from the lack of basic business skills not taught
in our graduate programs. Everyone who has excelled from direct practice to man-
agement positions should do themselves an enormous favor and purchase this
easy-to-read guide to effective management of any business! It is without a doubt
my new, frequently used management resource manual.”
—Stephanie Orr, Executive Director, CASA
“As a practicing attorney, I moved into a management position in a midsized law
firm. I could have used MBA In A Day
®
as it would have been incredibly valuable
in understanding and applying basic concepts to aid me in making our law prac-
tice more successful.”
—Mort Scult, Partner, Stinson Morrison Hecker LLP
TLFeBOOK
MBA In A Day
®
TLFeBOOK
TLFeBOOK
MBA In A Day
®
What You Would Learn
at Top-Tier Business Schools
(If You Only Had the Time!)
Steven Stralser, Ph.D.
John Wiley & Sons, Inc.
TLFeBOOK
Copyright © 2004 by Steven Stralser. All rights reserved.
Published by John Wiley & Sons, Inc., Hoboken, New Jersey.
Published simultaneously in Canada.
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any
form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise,
except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without
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to the Publisher for permission should be addressed to the Permissions Department, John Wiley
& Sons, Inc., 111 River Street, Hoboken, NJ 07030, (201) 748-6011, fax (201) 748-6008.
Limit of Liability/Disclaimer of Warranty: While the publisher and author have used their best
efforts in preparing this book, they make no representations or warranties with respect to the
accuracy or completeness of the contents of this book and specifically disclaim any implied
warranties of merchantability or fitness for a particular purpose. No warranty may be created or
extended by sales representatives or written sales materials. The advice and strategies contained
herein may not be suitable for your situation. The publisher is not engaged in rendering
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For general information on our other products and services please contact our Customer Care
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print may not be available in electronic books. For more information about Wiley products, visit
our web site at www.Wiley.com.
Library of Congress Cataloging-in-Publication Data:
Stralser, Steven, 1945–
MBA in a day
®
: what you would learn at top-tier business schools (if you
only had the time!) / Steven Stralser.
p. cm.
ISBN 0-471-68054-0 (cloth)
1. Business education. 2. Industrial management—Study and teaching
(Graduate) 3. Master of business administration degree. I. Title.
HF1111.S77 2004
658—dc22 2004007668
Printed in the United States of America.
10987654321
MA 01923, (978) 750-8400, fax (978) 646-8600, or on the web at www.copyright.com. Requests
TLFeBOOK
To my father, Harold, a hero in many ways
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Preface xv
Acknowledgments xix
About the Author xxi
SECTION I:
PEOPLE, MANAGEMENT, AND POLICY
Chapter 1
Human Resources 3
Chapter 2
Organizational Behavior 18
Chapter 3
Leadership and Team Building 38
Chapter 4
Ethics 57
Chapter 5
Negotiation 71
xi
Contents
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